Google Analytics Internal Error Please Try Again Later

Updated: May 23rd, 2020.Hither'due south a situation. Yous have just fix up Google Analytics tracking, open GA Real-time reports andnothing. You don't see annihilation. No page views, no events, zilch. Sounds familiar? Relax, you're not alone.

In fact, this outcome is getting more and more than popular these days as people accept been contacting me through various channels (Facebook messages, comments, emails) with pretty similar issues:I've ready GA tracking but no events are displayed in the real-time reports or justMy Google Analytics Real-time reports are not working, etc.

Today was the final straw when I received a comment nether a web log post regarding this issue, and at the very same time in the Facebook GTM community, Simo Ahava mentioned that today alone he helped at least three people with this issue.

To save you (and others) some time, I've decided to compile a list of near common mistakes why Google Analytics real-fourth dimension reports are not working.

Quick side note: if yous're also struggling with Google Tag Managing director, check this listing of most common GTM mistakes.

No data in Google Analytics realtime reports at all?

If you don't run across whatever data at all in your Real-Fourth dimension reports, the well-nigh likely cause is either in the Google Analytics tracking code or GA/GTM misconfiguration. You should bank check your tags in Google Tag Manager, Google Analytics filters, and also employ browser extensions for debugging.

#1. Google Analytics Settings Variable is inserted in the wrong field

This one is related to Google Tag Manager. When you create a Universal Analytics Tag, y'all need to set the destination GA property which will receive those events/pageviews/hits. There are two options how to exercise that in GTM:

Both options are correct and will work fine. However, some people tend to mix them and, therefore, break the tracking implementation. Commonly, they insert a Google Analytics Settings Variable in the Tracking ID field and that volition never work.

The tracking ID field supports simply values of the following construction:UA-XXXXXXX-XX.

Google Analytics Settings Variable must exist inserted But in the GA Settings drop-downwardly.

Think, the fact that the Universal Analytics tag was fired with Google Tag Director does not mean that the information was actually sent to a tertiary party tool.

This outcome is specially mutual among those who download GTM Recipes, don't follow the instructions and simply insert GA Variable in the Tracking ID field. Unfortunately, I didn't accept time to update all the recipes to include GA Settings Variable by default just I guess this will accept to exist tackled sooner rather than subsequently.

#2. No information in the Existent-time reports at all? Bank check GA filters

By sayingInternal Traffic I mean your own traffic. Information technology might be your visitor'southward IP address, your home IP address, and other addresses which conspicuously indicate that information technology'south you or your colleagues. Since nobody wants to misconstrue their tracking data with fake/useless traffic (of their ain), it'southward common sense to filter it out.

However, sometimes people forget near this configuration and are desperately looking for answers to why their interactions are not displayed in Google Analytics Existent-time reports.

In order to check this hypothesis, go to Google Analytics Admin settings, choose the view you're currently working on, and clickFilters. Go along looking for a filter thatexcludes traffic and its title is related to the "internal traffic", "abode IP address", or something else.

Once y'all find your suspect, click it and double-cheque. Usually, theInternal Traffic filter looks like this:

If you found information technology, proceed it. My suggestion would be to create a new Google Analytics view with no filters or with a filter thatincludes onlytraffic from your IP accost. Y'all can call such viewsSandbox.Feel free to exam your interactions there.

#3. Real-time report's quick filters are non cleared

When you're analyzing existent-fourth dimension data, y'all might want to dig deeper and cheque only its subset. How can this be done? Simply past clicking any link in the study, e.g. a page URL, a blue chimera appears at the top of the folio.

This is a quick filter that indicates that you're now currently monitoring a particular segment of users that are on your website.

Even if yous go to another section of the Google Analytics Real-time reports, that filter still persists. Sometimes this causes a misunderstanding when people simply forget near it. Correspondingly, GA users might recall that event/pageview tracking is not working even though everything is fine. The events are beingness received without whatsoever bug, they're just not displayed due to quick filter configuration.

Allow me to illustrate this with an example: you're checking Existent-fourth dimension event reports and click the Consequence Category Click . After that, yous decide to bank check some other event,Form Submission. You lot try to submit a course multiple times on a website but events do non appear in the RT study. Why?

This has happened because your Real-fourth dimension filter is gear up to display ONLY events ofClickcategory and form submission does non meet this criterion (information technology belongs to theForm Submission Consequence Category).

The solution is pretty simple, keep an eye on the top bar of the Google Analytics Existent-time written report and, if needed, remove unused/unnecessary filters by clicking the white 10 icon.

Are Google Analytics Existent-time reports withal not working for y'all? No worries, maybe other tips will assist yous. Allow'south keep.

#4. Are pageviews and events not showing in the Real-Fourth dimension reports? Maybe Opt-out Extensions' fault?

Another selection how website owners want to exclude their own traffic is Google Analytics Opt-out add-on, Block yourself from analytics, or other browser extensions which tell the Google Analytics JavaScript non to transport data to Google Analytics.

In society to start seeing your events/pageviews/etc in GA Existent-time reports, you'll need to either temporarily remove the extension or disable it (depends on extension's functionality).

#5. Events are ready to "non-interaction striking: true"

Sometimes people ask why they are seeing pageview existent-fourth dimension data but no events. Turns out, not-interaction hit setting causes this "problem".

Firstly, allow's remember what is a bounce in spider web analytics. A bounced session is a single-interaction session when a visitor landed on a page,did aught, and then left. In a very basic Google Analytics tracking, only a pageview is an interaction. But if you implement GA event tracking, you showtime sending more than interactions to Google Analytics, therefore your bounce rate will be lower.

When a visitor lands on a page,submits a form (which is tracked as a GA upshot) then leaves, this session will not be counted as a bounce considering in that location were 2 interactions, page view, and grade submission. You can learn more most the bounce rate here.

Even so, not all events should be treated as bodily interactions, therefore not all events should touch the bounciness charge per unit. For example, scroll tracking. A person can land on a page, curl down for a 2nd, realize that in that location'south nothing useful for him, and exit.

If you treated the scroll event equally an bodily interaction, your bounce rate would be distorted and unrealistically low. Google Analytics has a solution for such events, you can set them equallynon-interaction hits. This ways that events volition be tracked and displayed in Google Analytics upshot reports but they will not affect the bounce rate.

Anyhow, a fun fact is that non-interaction hits are displayed a bit bizarrely in real-time issue reports. They are visible as little night blue lines in the right section of the real-fourth dimension report, however, yous'll not see them in theActive users tab.

On the other hand, you lot can see those events in the Events (Last 30 minutes) tab of the real-time event reports. And so some people get confused and don't know that non-interaction events are hidden a bit deeper in the study.

How can you check if your events are sent equally non-interaction hits?

If yous're using Google Tag Manager, open a Universal Analytics event tag and start looking for anot-interaction hit drib-downwards. If it's set up toYes, this consequence will non touch your bounce rate and will not be visible in theAll users tab of RT event reports.

The default value of all newly created Universal Analytics event tags isnon-interaction striking: false.

Another choice to bank check this configuration is by using a GA Debugger browser extension. Download information technology, enable (by clicking the icon), then become to the browser tab where yous're currently working, open browser'southward JavaScript console, and refresh the page.

You should see something like that.

That's the data that was sent to Google Analytics. If nonInteraction parameter is set to 1, this waystrue. If you cannot find the parameter at all, this ways that its value is 0 (simulated).

#6. Ghostery or other tracker-blocking extension is preventing GA data from being sent

Another reason why Google Analytics Existent-time reports are non working might be browser extensions. Are there any related to ad-blocking or web-tracking-blocking (e.grand. Ghostery)? If yes, endeavour disabling them, refresh the page that y'all're currently trying to track and check GA existent-fourth dimension reports.

#vii. Google Analytics Events are sent to the Incorrect GA belongings

Sometimes sh*t happens and I've defenseless myself several times committing this "law-breaking", especially when I have 50+ open browser tabs beyond multiple screens. We are all mortals, nosotros do mistakes.

Then double-check your Google Tag Managing director settings and compare the Google Analytics tracking ID to the actual property you're monitoring in the GA Real-time reports.

If you don't use GTM, use the aforementioned GA Debugger plugin and look fortrackingId parameter in the JavaScript console.

That's the ID of the Google Analytics belongings that you're actually sending information to.

#8. Is Google Analytics installed at all?

I know, this might sound like a stupid question butAre you lot certain Google Analytics tracking code is installed at all? If you're not certain, information technology'south pretty easy to check. Ane of the options is to install Google Tag Banana browser extension.

Past default, Tag Assistant is in the "slumber mode", significant that information technology does not bank check annihilation that'due south happening on a page. In order to actuate information technology, click the bluish tag icon and and thenEnable.

Now refresh the folio. If whatsoever Google's products (including GA) are implemented on that page, you'll offset seeing a particular number within that blue tag icon which represents the count of tags found. In fact, the Tag Assistant's icon works like a litmus, its colour changes according to the context.

When Google Tag Assistant is enabled and the page is refreshed, the color of its icon can change to i of the following 4 options:

Cherry
Yellow
Blueish
Green

Ruby-red colour means that at least one Google Tag (let'due south say, Google Analytics) has a major outcome that needs to exist addressed as presently as possible. Click the red icon to discover out more, what is the upshot and how to fix it.

Yellowishcolor means that at to the lowest degree one Google Tag has a minor upshot and the consequence should be addressed, otherwise you might face some tracking discrepancies.

Blueicon means that some non-standard implementation is institute. While usually, such issues are not as serious equally major (red) or minor (xanthous) bug, you lot still might want to take a look at your implementation.

Green is the color you should be looking for, information technology means that all tags highlighted with dark-green color are working perfectly.

Now, allow's endeavor to diagnose your GA implementation. Kickoff of all, check if Google Analytics Tag is visible in the list of Tag Analysis. If non, endeavour to find the reason why in that location's no GA Tracking Code on the website. Perhaps the developer forgot to push changes to the website? Maybe you lot're working with the wrong GTM container?

If Google Tag Assistant found Google Analytics, what is the color of that tag icon next to it?

If information technology's red or yellow, click the tag for farther inspection. Tag Assistant is pretty good at providing answers or at least giving hints what's wrong.

If you lot're not certain what a particular error means, google it. Chances are pretty high that y'all'll find the respond in Google Forums or some other identify.

Y'all can acquire more nigh Google Tag Assistant in this guide.

#9. Yous're checking User-ID view in GA but not passing the actual User-ID to GA

This one came up in one of the discussions in our GTM community on Facebook. In example yous did not know, a User-ID view is a special reporting view that simply displays information from sessions in which you send unique ID and related data to Analytics. User-ID views include a set of Cross-Device reports, which aren't available in other reporting views).

If y'all carefully re-read the previous paragraph you lot'll notice that this view displays only those pageviews/events/transactions, that contain a User ID. By default, the User ID is not some default dimension in Google Analytics. Y'all need to do additional configurations to do send information technology to GA.

How can you check if you're looking at the User-ID view (and not a regular view?).

Go to GA Admin > Choose the View that y'all're currently working on and get to View Settings. If you run intoUser-ID Reports: Enabled, this means that the view is indeed only for analyzing information with User ID.

What options practise you have here?

Switch to another view in that property. There should be at least one another regular view.
Or do additional configurations in your GTM container to starting time sending the User ID as a {{variable}} to GA.

#10. Only the first page view is tracked? Or peradventure not all parts of the URL are visible in real-time reports?

This is, most likely, happening considering you're tracking a single-page application. Such applications/websites mean that whenever a company navigates from one page/view/land from another, the folio, technically, is not reloading.

Visually it might look like it is reloading merely actually, it does not. And that is the trouble, because, by default, Google Analytics tracks the page view only once, when the page loads. All the subsequent interactions must be configured/tracked additionally.

This is why only the starting time page view is tracked by GA.

The folio loads
Google Analytics is loaded, meaning that the folio view is tracked
The visitor continues to scan pages but GA does non catch such interactions and no subsequent page views are tracked (unless the visitor actually refreshes the page with his/her browser.

Then what should y'all do? In such a example, yous should send virtual page views every time a visitor navigates to some other page. I've published a guide on this topic if a website's URL contains the hashmark (#) and it is changing.

If your single-page app/website does not utilize #, and so read this guide.

1 more thing that you should know is that if your website's URL contains a hash marking (#), Google Analytics volition non display that. Just like in the screenshot beneath.

What's the solution here? Transport the value of the hash mark as apage parameter with all Google Analytics hits. Like in the screenshot below.

In my guide on how to track single page applications, you'll learn how to do that precisely.

Bonus: Are Google Analytics goals not appearing in the real-fourth dimension reports?

If you are trying to debug GA goals in real-time reports but for some reason, they practice not appear at that place, take a look at this guide with a bunch of possible reasons.

Google Analytics Real-time Reports Not Working: Concluding words

GA Real-time reports are a great feature that enables yous to check if the data from your website is passed correctly to Google. Yet, sometimes analysts and marketers fall into a trap when tracking data (or a role of it) is missing.

There are many reasons why Google Analytics real-fourth dimension reports might not work and in this guide, I've listed the most common mistakes which can crusade that. Obviously, this list is far from consummate (and I'yard sure I'll update it in the futurity) merely these bloopers are the ones I deal with the well-nigh oftentimes.

Did I miss anything? Got annihilation to add? I'd be more than happy to hear your thoughts/experiences.

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Source: https://www.analyticsmania.com/post/google-analytics-real-time-reports-not-working/